TERMS & CONDITIONS

Orders

• All orders will be processed and shipped as originally placed. Our software does not allow us to make manual adjustments to any finalized purchases. 

• Customers are to double check that the address listed in the order confirmation email is correct.  Customers are responsible for providing an accurate shipping address to prevent any shipping delays.

• Gainz On Apparel is not responsible for unfortunate events such as misplaced, lost or stolen packages during the time of transit. Under all circumstances, Australia Post is responsible for any of all mail pieces that undergo delivery services. We will do our best to assist all customers regarding missing packages.

• All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once Australia Post responds to your claim we may be able to take further proper actions to resolve a mishap. Until then, your kind patience is much appreciated as we work with Australia Post.

• Filing a claim does not guarantee Australia Post will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

• Shipping Orders are shipped to the provided shipping address listed under customer’s details provided when the order is made.

• Gainz On Apparel is not responsible for packages delivered to mistyped or invalid addresses.

• All returning packages due to an insufficient address will be sent a verification email. Customers will have 72 hours to respond, failure to reply within 72 hours will automatically result in order cancellation.

• Customer’s funds will be transferred to store credit.

Domestic orders/shipping

• Orders are generally received within 7 business days after the date of fulfilment.

• Expected delivery dates may vary during the holiday season, depending on the volume of mail experienced through postal service.

Returns & Exchanges

• Our policy lasts 30 days after your order was placed. If 30 days have gone by from the date of your order, then we can't offer you a refund/exchange. 
• Items purchased from Gainz On Apparel may be returned for store credit.
• Gainz On Apparel will not issue any refunds on returned products.
• If the return/exchange does not pass inspection, it will be mailed back to you.
Please allow 1-3 weeks from the time you mail your return/exchange to be processed dependent on the volume of returns at that time.
• Please return the item in the condition it was packaged and sent. If there is excessive wrinkling, the return is subject to denial. 
• All items must be unworn and unwashed.
• Original tags must be attached.
• Items covered in animal/human hair will NOT be accepted.
• Items that smell like smoke, cologne, or deodorant cannot be accepted.
• It may take up to 7 business days for returns to be processed (even longer after a launch).
• You will be responsible for paying postage on any returns/exchanges. If you request an exchange, we will waive the Standard Shipping fee on your new order.
• If your item is defective, we will issue you a return prepaid label and waive the fee on the return shipping for the new item.
• All exchanges must be for products of equal or lesser value.  If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit.
• If a product in your order is out of stock, you will be contacted and given the option to wait until the item is in stock or be refunded with store credit for the purchase price of that item(taxes included).
• All items purchased through our website must be returned or exchanged directly through Gainz On Apparel.

Discount Codes

• All discount codes must be entered at the time of checkout. 
• For our customer’s safety, our software does not allow us to manually apply discount codes or adjust any prices to orders once they are finalized and payment has been accepted.
• Only one discount code can be applied per purchase.

Sales

• We do not accept any returns or exchanges on sale items.
• Sale prices and discount codes are only valid during the time of the sale.  Sale prices will not be applied to any orders placed before or after the time of the sale.

Special Sale Events(Pop up stores, Expos, Meet & Greets, etc)

• We do not accept any returns or exchanges on sale items.
• Sale prices and discount codes are only valid during the time of the sale.  Sale prices will not be applied to any orders placed before or after the time of the sale.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. If your return is denied, then it will be sent back to you. 

Please send all returns, with the packing slip/Gainz On order number included, to:

or contact us by email sales@gainzon.com